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Permanent Tourist

A personal website by Mark Howells-Mead

customer service

How to make a bad impression

A cold call from Bharti Consulting Services SARL in Paris quickly escalates into harassment and arrogance.

Customer disservice from Ryanair

Abusive feedback from Ryanair in response to a blog post, which detailed a potential flaw in the online booking system, provokes a rapid increase in negative publicity for the airline.

The Cablecom Debacle

The story of our Cablecom episode began when we looked into the possibilities of additional English cable channels at home in the Bernese Oberland. After several years of having just the most basic and outdated BBC Prime, which runs episodes of shows like Keeping Up Appearances and Dalziel and Pascoe as repeats several times per… (Read More)